assignment_group

[yardenKrispel]

Hi, I'd love to help! I want to set a specific assignment_group default as soon as each user opens an Incident I did it this way and it still doesn't work I would appreciate some help please

[yardenKrispel]

Do you have a way to help me with what I define in the code in you onChange I tried Onload and it doesn't work for me either

[yardenKrispel]

not wotk 

[Sagar Pagar]

Hi @yardenKrispel,

What is the business requirement? Can you explain a bit?

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 👍🏻
Thanks,
Sagar Pagar

[yardenKrispel]

What I need to do is the following task: every user who opens an incident then in the field
assignment group I want a certain group called "support group" that I have already defined in the Groups table to automatically appear: I will show you here a picture of the incident that I am opening and in the assignment group list the following group - ServiceNow admins and I want to change this name to another group that I have defined - 

[Minh Huy Lam Qu]

You can use the Assignment Data Lookup (dl_u_assignment). Based on the category, subcategory it'll route the ticket to a specific Group.

Avoid using script for routing the ticket, it's could be hard to maintain.

Regards