Assignment rule routing to incorrect group

[Thereza Van der]

Hi everyone

I created two assignment rules (screenshots attached), the one that must route to the Linux group works 100%, but the one for Windows does not work, it goes to the Linux group as well even though I specify the correct Windows group. The screenshots will explain better. How do I get the Windows one fixed please?

[Anirudh Pathak]

Hi @Thereza Van der,

The "Linux" one is on "sc_task" table and "Windows" one is on "sc_req_item".

If "Windows" one is also going to "Linux" group it might be the possibility that you wanted to configure "Windows" one on "sc_task" table instead you configured it for "sc_req_item".

[Thereza Van der]

Hi 😊

Thanks for noticing that. I missed it, but I changed it so both is on the task table and it still does the same thing?

Regards

Thereza

[James Chun]

Hi @Thereza Van der,

If you have updated the table to be [sc_task] in both rules, they look fine ok to me.

Are you certain that there are no other processes (e.g. workflow, business rule) that is setting the assignment group?

What happens if you disable the Linux rule?

Cheers

[Thereza Van der]

There was a workflow that routed to the Linux group, thanks I removed that.