Assignment Rule scripting for assigning to a person and a group for a particular item

[Thomas G]

Hi,

I have an Assignment Rule that assigns different items to an Assignment Group. If one of those items is a particular one, I need not only to assign it to a group, but to a person within that group. I could just make a new Assignment Rule for that particular item, but I have a lot of them already and guess that I can use scripting in the one already assigning items to the group in question. Can anyone help me with a script?

Best regards
Thomas

[Ankur Bawiskar]

Hi,

you can use before insert BR on your table

Ensure you give correct BR condition so that it works only for your particular catalog item

1) get any 1 active member from the group and set it in field

Something like this

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var group = current.assignment_group;
	var gr = new GlideRecord("sys_user_grmember");
	gr.addQuery("group", group);
	gr.addQuery("user.active", "true");
	gr.setLimit(1);
	gr.query();
	if (gr.next()) {
		curent.assigned_to = gr.getValue('user');
	}

})(current, previous);

Regards
Ankur

[Ankur Bawiskar]

@Thomas Gammelgaard 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

[Voona Rohila]

Hi Thomas

sample logic for assignment rule script.

if(current.<<field_name>> == 'xyz){
               current.assignment_group = 'group sysid'; 
                current.assigned_to = 'assignedto_user_sysid';
}else
{
   current.assignment_group = 'group sysid'; 
    current.assigned_to = 'assignedto_user_sysid';
}

[chandan15]

Hi Rohila,

I am trying to check an  if condition to check the login user is member of any group, it is not working. Would you help me to identify the issue.

var grp = gs.getProperty('sn_compliance_case.compliance.case.global.ethics.group');//group sys_id
if (gs.getUser().isMemberOf(grp)) {
    current.assignment_group = grp; 
} else {
    current.assignment_group = "311c1c7fc3f2c110351061ba3c40ddb1"; //group sys_id
}

Thanks

Chandan