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‎04-18-2023 10:46 AM
I'm looking to configure automatic Assignment Rules for cases. The cases are created on child tables of HR Case. Can I create my Assignment Rule only on the parent (HR Case) table or must I create a rule on each child table?
It's looking like I have to create it on each COE (child table). Just want to get confirmation that this is the case.
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‎04-18-2023 10:55 AM
Your assumption is correct ideally you should be creating the Assignment rules at the COE level.

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‎04-18-2023 10:55 AM
Your assumption is correct ideally you should be creating the Assignment rules at the COE level.