Assignment Rules condition for catalog variables in variable set

[_hris A]

I have requirements to use assignment rules with a catalog variable that is in a variable set. 

I can make make the condition for the assignment rules work for the catalog variables, but when I attempt to use the variable set variables, it gets erased before save. 

What am I doing this incorrectly?

[Ankur Bawiskar]

@_hris A 

It got saved for me and didn't clear after saving.

I will suggest to use before insert business rule if your assignment rule is not allowing you to configure.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nitish Saini]

You're trying to use variables from a variable set in an Assignment Rule, but:

• The condition editor recognizes the variable initially.

• After saving, the condition referencing the variable gets erased.

• This is due to how catalog variables (especially those in variable sets) are stored in the sc_item_option_mtom table, not directly on the sc_req_item (RITM) or catalog task (e.g., sc_task) record. Assignment rules operate directly on task tables and can't access catalog variables stored this way without custom logic.
  
  Please use a below script condition in your assignment rule to pull catalog variable values via script rather than the UI condition builder.
  
  

  (function executeRule(current, gSNC) {
  var variableValue = getVariable(current.request_item, 'your_variable_name');
  return variableValue == 'desired_value';

  
  function getVariable(item, variableName) {
  var varGR = new GlideRecord('sc_item_option_mtom');
  varGR.addQuery('request_item', item);
  varGR.query();
  while (varGR.next()) {
  var itemOption = varGR.sc_item_option;
  itemOption.refresh(); // load the related sc_item_option record
  if (itemOption.getDisplayValue('item_option_new') == variableName) {
  return itemOption.getDisplayValue('value');
  }
  }
  return null;
  }
  })(current, gSNC);
  
  Please Replace 'your_variable_name' with the name of the catalog variable.
  
  

  Please mark my answer as helpful/correct if it resolves your query.

  Regards,
  Nitish Kr. Saini