Assignment rules not running on insert
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‎01-06-2023 10:15 AM
Hi there,
So to give a better context. I am working on assigning AVITs to their respective resolution groups. I am leveraging assignment rules to achieve this.
I have created all the Vulnerable Assignment rules I need and they are working perfectly fine but are not applying automatically when item is inserted or even updated. They are only working when I run the manual scheduled job which basically runs the script
new sn_vul.AssignmentUtils().evaluateAssignmentRules();
After this the rules are successfully applied.
But I need the assignment rules to apply when an item is inserted automatically. Any help would be awesome.
Thanks

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‎01-06-2023 10:33 AM
Hi Prathamjeet,
Can you share the whole configuration?
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‎01-06-2023 10:45 AM
Hi Yousaf,
Could you please let me know what exactly you need to help me out on this? Thanks

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‎01-06-2023 10:47 AM
Screenshot of assignment rule config would do
or better send screenshot of schedule job as well
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‎01-06-2023 10:55 AM
Hi, here is the screenshot of one of the assignment rules and script that is applying the assignment groups when run manually.