Async BR and After BR

Rooma1
Tera Contributor

‎02-17-2024 02:09 AM

HI All,

 

Can we use a Async BR instead of After BR in the below scenario:

 

 

Suppose I want to generate a Problem records just after the Incident state changes to On Hold and On Hold Reason changes to Awaiting Problem and it should show a message at the top of the incident page with the Problem record number.

 

Thanks,

Rooma

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Sohithanjan G
Kilo Sage
Kilo Sage

‎02-18-2024 01:41 AM

Hi @Rooma1 

If you need to display a message to the user immediately after the state changes and the On Hold Reason changes, you would indeed need to use an After Business Rule (After BR) rather than an asynchronous one. After BRs execute synchronously and are suitable for actions that require immediate feedback to the user, such as displaying a message.

 

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