ATF email validation failing
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05-23-2025 11:22 AM
Hello,
I'm trying to validate the email body of a notification through ATF using the validate outbound email/validate outbound email generated by notification test steps.
The contents from the preview email of a notification are matching to that of the validate conditions but still the step is failing. What could be the reason? Can anyone please help me with this?
PFA the screenshots:
Preview email:
validation step:
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05-26-2025 03:30 AM
After correcting the steps still facing the issue what can be done in this case?

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05-27-2025 03:58 AM
You added the type as 'send-ready' but the email might be in sent state.
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05-26-2025 05:51 AM
I don't think you can validate email body content.
Validating with subject should be sufficient.
ATF has it's own limitations.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader