ATF in ITSM Workspace UI i need to create a problem from the Incident but i am not able to click OK

niraj1296
Tera Contributor

I Need to create a problem from Incident from ATF in ITSM Workspace UI but i am getting struck because there is conformation Pop-up appearing and i Need to click on OK but i am not able proceed further

 

Steps i have tried 

 

using click on Custom UI the step is Passing But problem is not getting created 

 

And by using model button i am not able to proceed with this step

 

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niraj1296_1-1746696848844.png

 

niraj1296_2-1746696848862.png

 

 

 

What should I do to achieve this by clicking the modal button?

 

 

1 ACCEPTED SOLUTION

@niraj1296 

if you are unable to detect then you cannot proceed

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

niraj1296
Tera Contributor

@Ankur Bawiskar i just wanted to what values i need to insert in modal button, and for just FYI using Custom UI Button is detecting also in execution framework it is visible that clicking UI component still we are not able to proceed further

@niraj1296 

if you are unable to detect then you cannot proceed

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader