ATF

kaands1903
Giga Contributor

Hello,

my question is:

How do i change the table in a Test.

I created a Change from an Incident and changed the Table from Incident to Change Request.

 

This is what i get:

FAILURE: Failed to open the 'change_request' form with id 'bbad12561b4d7910c2a399b59b4bcb77'
Table 'change_request' does not have a record with id 'bbad12561b4d7910c2a399b59b4bcb77'

 

In The files you can see how i build up the test.

1 ACCEPTED SOLUTION

Shaqeel
Mega Sage

Hi @kaands1903 

 

This is not the way to open Change record.

You could use many ways but not this.

 

Method 1.

You can use Record Query 

Shaqeel_0-1694767636543.png

You can add more filter here and if you have Incident field in Change you can dot walk to your created incident and In next step you can use Open Existing Form and dot walk to record query.

 

Method 2.

 

After clicking on Create change, you can have a change record created in related list tab.

You can open the change there also.

 

Thanks & Regards

Shaql


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Regards

Shaqeel

View solution in original post

5 REPLIES 5

Shaqeel
Mega Sage

Hi @kaands1903 

 

This is not the way to open Change record.

You could use many ways but not this.

 

Method 1.

You can use Record Query 

Shaqeel_0-1694767636543.png

You can add more filter here and if you have Incident field in Change you can dot walk to your created incident and In next step you can use Open Existing Form and dot walk to record query.

 

Method 2.

 

After clicking on Create change, you can have a change record created in related list tab.

You can open the change there also.

 

Thanks & Regards

Shaql


***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

***********************************************************************************************************************





Regards

Shaqeel

Ankur Bawiskar
Tera Patron
Tera Patron

@kaands1903 

Check steps mentioned by Shaqeel and try the same and share us the updates.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

kaands1903
Giga Contributor

@Shaqeel @Ankur Bawiskar 

Which filters do i need in the "record query" ?

Send me the screenshot of incident after you click on Create Change


***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

***********************************************************************************************************************





Regards

Shaqeel