attach attachment to Incident along with more details from REST api

[Prateek1]

I am working on thing in Scripted REST API to create incident along with attachment which could be in any format ( file type, name along extension & base64 encoded string ) provided by 3rd part (.net program). i am unable decode it to base64 and attach it to INC any help on this is welcomed. Thanks in advance .

[SwathiPedireddy · Accepted solution]

Hi @Prateek1 

Try following script

var attachment_name = ;//attachment name with extension
var contentType = ;//content type of the file(optional)

var incident_id = "sys_id of the incident";
var stringUtil = GlideStringUtil;
var attachment = new Attachment();
var value = attachment.write('incident', incident_id, attachment_name, contentType, stringUtil.base64DecodeAsBytes(base64 encoded string));

Thanks,

Swathi

[Prateek1]

worked for image/png will test this out and accept as solution . Thanks for quick response

[SwathiPedireddy]

Hi @Prateek1 

Please accept as solution if it works for you

Thanks,

Swathi

[Sumanth16]

Hi @Prateek1 ,

Sample JSON request:

{
  "incidentNumber": "incident number here",
  "fileName": "my file.txt",
  "contentType": "text/plain",
  "fileData": "my sample file"
}

Scripted REST API Script:

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

	var requestBody = request.body.dataString;
	var parser = new global.JSON();
	var parsedData = parser.decode(requestBody);
	var number = parsedData.incidentNumber;
	var fileName = parsedData.fileName;
	var fileContentType = parsedData.contentType;
	var fileData = parsedData.fileData;

	var rec = new GlideRecord('incident');
	rec.addQuery('number',number);
	rec.query();
	if(rec.next()){
		var sa = new GlideSysAttachment();
		sa.write(rec, fileName, fileContentType, fileData);
		var responseBody = {};
		responseBody.incNumber = number;
		responseBody.status = "Success";
		response.setBody(responseBody);
	}
	else{
		var responseBodyFailure = {};
		responseBodyFailure.status = "Failure";
		response.setBody(responseBodyFailure);
	}

})(request, response);

Mark the comment as a correct answer and also helpful once worked.

Thanks & Regards,
Sumanth Meda