Attachment creation failed in ECC Queue payload field

divyavashishtha
Tera Contributor

‎03-17-2017 12:23 AM

While doing integration via scripted SOAP, on target instance's ECC Queue payload field I am getting an error "Attachment creation failed".

find_real_file.png

Can anyone help me how can i troubleshoot this as i am getting correct response with target sys_id from target side.

find_real_file.png

I have created a before business rule in in sys_attachment table in source instance. also there is no size limit on target instance for attachment file.

Thanks in Advance!

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1 REPLY 1

Lavlesh Garg1
Giga Expert

‎04-12-2017 09:33 AM

Dear Divya,



One reason may be the attachment size (AttachmentCreator SOAP Web Service - ServiceNow Wiki). There is a size limit of 5MB for SOAP. Although, while I was testing, I could send a 2 MB file and 3.9 MB file failed with same error as yourself.



You may want to check the system property 'glide.soapprocessor.large_field_patch_max' as well. Default value for this is '512000' to limit the file size to 5MB for SOAP.



Regards,


LG