Attachment creation failed in ECC Queue payload field

[divyavashishtha]

While doing integration via scripted SOAP, on target instance's ECC Queue payload field I am getting an error "Attachment creation failed".

Can anyone help me how can i troubleshoot this as i am getting correct response with target sys_id from target side.

I have created a before business rule in in sys_attachment table in source instance. also there is no size limit on target instance for attachment file.

Thanks in Advance!

[Lavlesh Garg1]

Dear Divya,

One reason may be the attachment size (AttachmentCreator SOAP Web Service - ServiceNow Wiki). There is a size limit of 5MB for SOAP. Although, while I was testing, I could send a 2 MB file and 3.9 MB file failed with same error as yourself.

You may want to check the system property 'glide.soapprocessor.large_field_patch_max' as well. Default value for this is '512000' to limit the file size to 5MB for SOAP.

Regards,

LG