Attachment icon on service portal

[dvelloriy]

Hi Community,

I have a created a new catalog item in our service portal. but it has missing attachment icon. How can i enable the attachment icon here? when i see other items, i do see the attachment button on them. Where should i make the changes? widgets? ui script? macros?

Want this:

[Allen Andreas]

Hi,

You're referring to the portal correct? If so, all catalog items use the same widget: SC Catalog Item, that has the "Add attachments" functionality built in and is located at the bottom of the catalog item, like so:

Are you referring to somewhere else, can you provide a better screenshot (wider) of where you want to see it or expect to see it but don't?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[dvelloriy]

Hi Allen,

We have a custom help portal for end users. I see this attachment button on some items but not all. Unable to figure out what actually is driving that behavior

[Allen Andreas]

Hi,

Thanks for that!

Interesting, this may be some custom development. If you don't mind, can right press ctrl+right-click on that form anywhere and let us know which widget this says it's using?

For example:

So this says we're using the SC Catalog Item widget.

Curious if we'll find out that it's a custom widget and if so, from my own logical way of thinking how this attachment section would show up, is that it's a "UI macro" or something to that effect on the various items. So you'd want to look at items which do have this attachment section/icon, etc. and look at the variable sets and variables perhaps and see if you see one talking about attachment on there?

Please mark reply as Helpful/Correct, if applicable.

Thanks!

[dvelloriy]

Thanks for that. It did show me the custom widget now. I am new to angular, not sure where i need to make the changes. Any advise please? The widget has html template, client script and a server script.