Attachment in task level

[ramesham]

Hi Team,

Any attachment added in the request will be captured under request level but it is not visible under SC task level. We dont want to copy the attachment from Request to task level. However our requirement is whenever there is a new attachment added in the request there should be a work note captured under SC task to notify the assignee about the attachment.

 To achieve this what is the best practice we should follow.

[_Gaurav]

Hi @ramesham 
You can write a BR for this to check when the attachment is being added to the request and when you find the attachment is being added then update the worknotes of the SCTask that the Attachment has been added.

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks!

[Harish KM]

Hi @ramesham I think attachment will be added on RITM not on request. Can you confirm?

[ramesham]

Yes its on RITM.

[Priyanka_786]

@ramesham :   You can use flow designer here by using  Look Up attachment action on request table then use add work note action on sc_task table. This will be no code/low code approach.

Hope it helps. Kindly mark helpful/accepted if it helps.

Regards,

Priyanka Salunke