To achieve this, you can create a Business Rule that triggers when an attachment is added to a Request. This Business Rule will then create a work note in the associated Service Catalog (SC) task. Here are the steps:
1. Navigate to "System Definition > Business Rules".
2. Click on "New" to create a new Business Rule.
3. Give your Business Rule a name, such as "Notify SC Task on New Attachment".
4. Set the table to "sys_attachment".
5. Set "When to run > Advanced" and in the "Filter conditions" script box, add a condition to check if the parent table of the attachment is the Request table.
6. In the "Actions > Advanced" script box, write a script to find the associated SC task and add a work note. You can use GlideRecord to query the SC task table and update the work note field.
7. Save the Business Rule.
Here is a sample script for the Business Rule:
javascript
(function executeRule(current, previous /*null when async*/) {
// Check if the parent table of the attachment is the Request table
if (current.table_name == 'sc_request') {
// Create a new GlideRecord to query the SC task table
var gr = new GlideRecord('sc_task');
// Add a condition to find the SC task associated with the Request
gr.addQuery('request', current.table_sys_id);
gr.query();
// If a SC task is found
if (gr.next()) {
// Add a work note to the SC task
gr.work_notes = 'A new attachment has been added to the associated Request.';
// Update the SC task
gr.update();
}
}
})(current, previous);
Please note that this is a basic example and you may need to adjust the script to fit your exact needs and environment.
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