Attachment - Inbound Email Action

[Gaurav Kumar15]

Hi All,

We are creating Incidents via the Inbound Email Actions. So, whenever an email contains attachment that gets attached to the Incident which got created from that mail. So, can anyone tell me that if we don't want to attach that on the incident from inbound email, then how can we do that.

We are using calgary.

TIA

[postwick]

I figured out what the issue is.   When an email with an attachment (or embedded image) is processed by an Inbound Action, the table name on the attachment record during insert is "sys_email" and then once it figures out which Incident, Request, etc the email is related to, it changes the table name of the attachment.   All I had to do is switch my Business Rule to being on the sys_email table.

This is actually good news since it's ONLY the ones coming in via email that I want to block - since it's signature images that are the issue.

[sharan16]

Hi,

Could you please post the code? I have a similar requirement where i need to filter out images which are coming from inbound and i have to perform this only for a particular table

Thanks

[ramlakshman]

Hi Sharan,
I am also facing same issue.
Did you got any solution, please share your thoughts here it will help to all.

Thanks ,
Lakshman

[sharan16]

Can you please post the code which you have written on email table?

[Jamsta1912]

Over a year on... this looks great Michael. We have a similar issue- I saw an example the other day where over 1600 small images had been attached to an incident. I will try out your solution.