Attachment link doesnt work

[AdrieliP]

I have a catalog item with an approval flow. However, when the approver navigates to the Service Portal to approve the RITM and attempts to view the attachment uploaded by the user, clicking on it redirects them to the home page without allowing the attachment to be downloaded or displayed to the approver.

How can this be fixed?

#itsm #portal #serviceportal #help #attachmentfield #attachment

[sujitha16 · Accepted solution]

@AdrieliP  Please refer the support case link below and check if its helps for your case, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0828050

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.