Attachment Not Included in Email Notification

gnunez · ‎10-14-2019

Hello all,

I want to include an attachment in our "request completed" email notification. I have uploaded the attachment to the email notification and selected the "Include Attachments" checkbox, but it isn't being uploaded. I thought it was suppose to simple and "include attachments" would attach it but thats not the case. Am I misunderstanding how this checkbox works or does anyone know another way to accomplish this?

Thanks,

Grace

Sam198 · ‎10-16-2019

Hi gnunez,

You can pick up and attach the notification physical attachment to the actual email with a Business Rule on sys_email table:

Before - Insert

Condition:

Subject Starts with = Your subject (or as per your requirement when this BR should run and attach the attachment),

var attachment = new GlideRecord('sysevent_email_action');

if(current.subject == "your email subject"){
attachment.addQuery('name', 'Your notification name');

}

attachment.query();

while (attachment.next()) {

strTemp = attachment.sys_id.toString();
GlideSysAttachment.copy('sysevent_email_action', strTemp, 'sys_email', current.sys_id);

View solution in original post

Vamsi22 · ‎03-19-2021

Hi ,

I have the similar requirement. A word document should be attached with the email. using above business rule it didn't work.

Its a checklist docx which should go with email and not required to be on ticket.

Can anyone help me how this can be done.

VShine · ‎06-11-2021

have same requirement. BR is not running for me. Can someone help me?