Attachment via Virtual agent

[preethigovi]

Hi Team,

I trying to add attachment via VA, and its getting added to HR case activity stream but not added in top manage attachments. Why its happening?

[preethigovi]

(function execute() {

var response = '';

var gr = new GlideRecord(vaVars.caseTable);

if (gr.get(vaVars.sysID)) {

var attachmentID = vaInputs.attachment ? vaInputs.attachment.getValue() : null;

if (attachmentID) {

if (gr.state == '24' || gr.state == '20') {

gr.state = '18'; // Reopen

}

gr.update();

vaSystem.attachToRecord(attachmentID, vaVars.caseTable, vaVars.sysID);

response = gs.getMessage("Your attachment has been added to the case.");

} else {

response = gs.getMessage("No attachment was provided.");

}

} else {

response = gs.getMessage("I couldn't find the record.");

}

return response;

})()

[Ankur Bawiskar]

@preethigovi 

are you accepting file from user in VA topic?

is this behaving the same for admin and non-admin?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[preethigovi]

Yes from VA topic and its happening same for admins