Client Email not sending from a UI Action

[Jason Nicholas]

Hi

I have created the following code to send a email client template from a UI Action script. The email template popup works ok and the email can then be sent (once some updates are made) however although the process appears to work successfully,  no email is actually sent.

Any suggestions?

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function showEmail1(){

    emailClientOpenPop('request', false, null, null, 'cd8204ca1bcff110e1d8620be54bcb61');

    gsftSubmit(null, g_form.getFormElement(), "leaver_request");

}

if (typeof window == 'undefined') serverCall();

    function serverCall() {

        gs.sleep(2000);

        gs.eventQueue('leaver.email.to.sme', current);

        current.u_email_sent_to_sme = gs.nowDateTime();

        action.setRedirectURL(current);

        current.update();

}

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[Ankur Bawiskar]

@Jason Nicholas 

is it sending email when you normally test it?

Did you check email logs?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jason Nicholas]

Hi

Yes, if I send it without the UI Action it sends OK so as a work around we are sending it first then clicking the button to update the field I have created on the incident form

Jason