Attachment Widget Working With Record Producers?

JDX7913 · ‎08-31-2018

I am trying to get the out of the box attachment widget to work with a record producer. If I were to create the record producer from the "back-end" I am able to attach pictures through the out of the box attachment widget from the Service Portal.

However, when I create the record producer through the Service Portal and attach pictures through the Service Portal. I am not able to see the attachment when I click on the record producer from the "back-end".

What am I missing? I know that the out of the box attachment widget reads the table name and sys id from the URL. Which I already have so that is not the problem.

JDX7913 · ‎08-31-2018

Got it, found out what I was doing wrong. I set it to upload the attachment to the base table and not to the extended table.

Either way, thank you for the help.

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SanjivMeher · ‎08-31-2018

What happens if you click on the text 'web-hosting-header-bg.png'

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JDX7913 · ‎08-31-2018

On both version I get the option to download the image.

JDX7913 · ‎08-31-2018

Also I've checked the sys_attachment table to see if the attachment is getting uploaded to the server, and yes I can see the file on there. So it looks like it is not getting updated to appear on the actual record producer?...

SanjivMeher · ‎08-31-2018

But you already have option to download, edit or remove from there. so you shouldn't need the top bar.

Widgets are build differently then regular UI. So not everything will be visible.

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