Attachments for external user(without login)

[m_nicaaldana]

Hello,

I have an external site(csm) with a catalog item and it is necessary to attach files, but the attach button does not execute any action.

I read in some post that ServiceNow support indicates that attachment is limited to logged in users for security reasons. 

Anyone knows how to allow external users (without login), can attach files?

Thanks in advance

[Rahul Priyadars]

Hi 

This external Site -CSM is not part of Service Now Application?  and user uses CSM to raise Service Request which is the pushed to Service Now?

Regards

RP

[m_nicaaldana]

I have created a site with Content Management and create a public page that shows a Catalog Item. My requirement is to allow any user to open the page and without logging, capture the information, attach a file and request the item.

Everything works except attachments, when clicking on the Clip, the file selection window is not displayed.

Any ideas? tnks

[Narendra Kota]

Hi,

The Attachments will not work for public users, the only way to allow attachments is through Inbound email action.

with the onload client script we hidden the attachment icon and we are accepting the attachments through Inbound Email action.

https://community.servicenow.com/community?id=community_question&sys_id=59a77a6cdb352b00afc902d5ca96...

Mark my answer as correct or helpful if it helped.

[Rahul Priyadars]

So from This General Public Page what is the mechanism request is pushed to Service Now? There must be some integration user. So in case of service Catalog also attachments must be stored in some service now table (SYS_ATTACHMENTS). Look if the integration user has writes on writing on attachment table?

Regards

RP