Attachments

[Khozema Attar1]

Hello Experts,

We are performing a third-party incident Integration, we need to send attachments to the third party while we create a new incident via business rule only.

we have written a business rule which has 2 fields: FileName & FileType through which we need to send the attachments to the third-party.

Can anyone help on how to send the attachments to the third-party through the below business rule.

Thanks in advance

Khozema Attar

[Subhajit1]

Just to let you know, the Attachmentcreator web service is available over REST as well.

You will have to convert your attachment into a Base64 Encoded binary string before sending it. The file name and the mime type can be found on the sys_attachment table and can be fetched by querying the table using the sys_id of the Incident.

[Khozema Attar1]

Hi Subhajit ,

I was able to send attachments to third party .

But, as we are using SOAP for the integration ,attachments of size greater than 5MB are not transmitted.

So, Is there a way I can call REST API's POST method in my existing business rule to send attachments.

Find the Screenshot of the BR:

Thanks & Regards

Khozema