Authenticate multisso with two values

[Pradeep J]

Hi Everyone,

In Multi-Provider SSO properties, Can I change the value for the property- 'glide.authenticate.multisso.login_locate.user_field'

Attaching the snapshot for reference.

By default value is 'user_name'. I have two questions

1. If I want to change this value to 'email' what are steps I have to perform and what is the best practice to achieve.

2. Is it possible to mention two values in the property in comma separated like 'user_name,email'

By doing so will it work for both user_name and email? What are the steps or best practice to achieve.

Thanks and Regards,
Pradeep D J

[Veer MS]

Hi,

Please follow the below link for the solution.

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/integrate/single_sign_on/task/t_ConfigureMultiProviderSSOProps.html

Please mark it as correct or helpful.

Thanks 

Veer

[Leo Joseph]

Hi Pradeep,

 It is the filed from the sys_user table that identifies the user based on the value - we enter via the external login page.

 1) You can change the value to email and the External login page looks as below.

 2) If you try to use the "email,user_name" and the External login page looks as below

 But we won't be able to get the user details.

 Snippet of the logs

2019-01-24 16:46:49 Information No matching field in the 'sys_user' table for the given SSO selector field : email,user_name *** Script

2019-01-24 16:46:43 Information Invalid user field : email,user_name. Check property glide.authenticate.multisso.login_locate.user_field *** Script

2019-01-24 16:46:43 Information Looking up using user field : email,user_name

 Hence we need to use one value.

Hope this helps.

 Regards,

Leo Joseph.