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04-03-2025 06:37 AM - edited 04-03-2025 07:14 AM
Hi all,
I have an interesting requirement.
In my catalog item flow I have 3 group approvals running one after another.
Requirement: Approval #2 (Software Group Approval) needs to trigger, and then immediately auto-approved.
Pasting below a proof of concept prototype where highlighted approval needs to trigger and then approved and then move to the next approval.
Solution I found online was to take advantage of "Due Date" field in 'Ask for Approval' in step #2
it waits for 1 minute
this seems to be working, but partially.
When due date condition is met it is changing this group approval to 'No longer required' (and I need it to show as 'Approved') and is properly moving forward to group #3 approval
Any thoughts how to set 2nd approval to show 'Approved' instead of 'No longer required'?
I appreciate your comments
Thanks in advance
Solved! Go to Solution.
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04-03-2025 07:08 AM
then why not do this? This will work for you
1) Don't use "Ask for Approval" flow action
2) create Group Approval record for your Group with Approval = Approved
3) Simply use Lookup on that sys_user_grmember table for that group
4) Use For Each and create record into sysapproval_approver table for each approver and state as Approved
This will add approvals for audit and auto approve as well
Something like this but please enhance
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-03-2025 06:41 AM
Hi @Valqe
It is valid use case sometime,
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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04-03-2025 07:08 AM
then why not do this? This will work for you
1) Don't use "Ask for Approval" flow action
2) create Group Approval record for your Group with Approval = Approved
3) Simply use Lookup on that sys_user_grmember table for that group
4) Use For Each and create record into sysapproval_approver table for each approver and state as Approved
This will add approvals for audit and auto approve as well
Something like this but please enhance
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-03-2025 08:18 AM
Thanks for sharing this, @Ankur Bawiskar . Very creative!