- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2018 07:00 AM
I am attempting to get the incidents we receive to auto assign to particular groups and levels based off of specific fields.
I want the "Assignment Group" to auto-populate based off of the Location Code/ location presented in the Incident.
I want the "INC Level" and "Category" fields to auto-populate based off of information in the description.
Please see attached.
We are currently using Istanbul. What is the best method of doing this?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2018 07:09 AM
You can create a business rule (system definition -> business rules).
Set "when to run" tab conditions to your location requirement, and actions to the desired "inc level" and "category" for each location.
This solution will require a rule for each location.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2018 07:09 AM
You can create a business rule (system definition -> business rules).
Set "when to run" tab conditions to your location requirement, and actions to the desired "inc level" and "category" for each location.
This solution will require a rule for each location.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2018 11:31 AM
Thank you! this worked perfectly!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2018 07:15 AM
On change client script
i had a similar req , follow these steps it might help you solving this
https://community.servicenow.com/community?id=community_question&sys_id=927d8a64db851fc058dcf4621f961907
