Auto Assignment based on Shift Time
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10-03-2022 10:06 PM
Hello Members
We are Planning to Introduce Auto assignments of Incidents based on Shift Time
We have Assignment Group "Service Desk" and the Members work in Shift Time and we want to introduce assignments of Incidents based on Member availability in Shift
What is The best Approach any workable/Practical solutions ?
Any OOB Solutions ?
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10-03-2022 10:13 PM
Hi Hemant,
I think you can use the advanced work assignment. You can check the following 2 links.
https://www.youtube.com/watch?v=tIskSHya9PU
Please mark the answer correct if it helps.
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10-03-2022 11:16 PM
Hello
Thank for reply
How and where to update shift time and how it will determine members availability?
@Ankur Bawiskar Any Update?
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10-04-2022 04:38 AM
Hi Hemant,
For the the shift time, probably you will have to use the schedules.
Probably you will have to develop some custom solutions to achieve your goal.
