auto assignment for Interaction [interaction] record from walk-up experience

[gtk]

interaction is not extended from task table so auto-assignment rules are not applicable and we would like to implement auto-assignment like feature to interaction records based on location

has anyone came across this scenario, please suggest

[Musab Rasheed]

Hello,

You can 100% write assignment rules for the same ? Are you getting any error ? If not assignment rules then you can use Advance work assignment concept as well.

https://instance/sysrule_assignment_list.do?sysparm_query=table%3Dinteraction&sysparm_first_row=1&sy...

[gtk]

thanks for the reply @Musab Rasheed , assignment rules are not working on Interaction records

[Ahmmed Ali]

Hello,

One solution would be:

You can create a system property to store location and assignment group values in JSON format. then create one business rule on interaction table to read that JSON data, and update assignment group based on location.

This way, for any modification, you just need to update the system property, no script update will be required.

Thank you,

Ali

[gtk]

Hi @Ahmmed Ali , thanks for the idea could you please share the code for this it will be helpful