I'm trying to send a notification via a Background Script but nothing happens.Does anyone know how to do it? The script: var gr = new GlideRecord('incident');gr.get('2d833bd9db312300ad8a2fb7489619c5'); // sys_id of the incident gs.eventQueue('inciden...
Hi, In London they changed it so the help text is shown on top of the field, together with the "Instructions" field. And I don't think it looks very good too be honest. If you have instruction, and help text all mixed up together, it looks messy. ...
Hello Friends, I am facing one issue in the reference field of the Portal (London). I am fetching the values from the custom table and displaying it on the portal. There is one reference field referred from sys_user where I am passing the sys_id to t...
Hi,I want to add checkboxes and radio button in my form, do you have any idea how to do that ?I check in google and the wiki of servicenow but it existe like a variable in catalog item, in my case i want to add them in my own interface.thank you.
I am using the 'out of the box' widget - Approval Record on my Approval page through the portal, there is a part of the HTML template that asks to display the requested by field value: <div ng-if="task.requested_by"><label>${Requestor}</label> {{::ta...
Hi I am hoping someone may be able to help with an issue I am having. I am attempting to conditionally change the background colour of reference fields in forms and in lists. I have succeeded on the base form and list using Client Script and Style...
Hi I have dot walked "assigned to" field from change to change task. Now I want to change label of this "assigned to" field to "customer". When I am changing label from dictionary it's also changing label on change form. I want that on change form it...
I would like to populate the REPLY TO, FROM or CC on Client Email template from the value return by the Script Include. Is there anything wrong with my script/setup? Thanks.
can't find table name under "sys_db_object.list" but i can directly navigate through that table name.
Hi All, I have one requirement came up as per below. Scheduled auto ticket for reoccurring audit (Weekly, Monthly, Bimonthly).Ticket Reoccurrence 1 Monthly( first work day of month at 9h00 Paris time) 2 Every Monday at 9h00 Paris time 3 Monthly( firs...
Hello, I am trying to update the record and approve it but I am running into couple problems. I followed this tutorial from servicenow, but it is not working. I am using Kingston btw. The TL;DR version is, how do you approve a catalog item record. Wh...
All, This should be easy, shouldn't it? Using UI Policies, when a call comes into ServiceDesk, they can select a call type. For one particular call type (X), they then select a sub-type which is a mandatory selection. If that sub-type selection is 'Y...
Hi All, User is not able to take survey from request which directed to Self service portal and user is not an ITIL user. Same user able to take survey from Incident and completed from Self service portal. I have checked by Impersonating the users who...
Hello, My question is that is it possible to Import/Export test cases, test suites or test results of ATF (Automated testing framework)? If yes, what are the steps to Import/Export test cases, test suites or test results of ATF from ServiceNow Inst...
Hello, I have 10 checkbox variables created we want users to select at least 1 checkbox otherwise it should throw an error. How to acheive this
