I am trying to pull data from the demand and risk tables. I have a GlideRecord that pulls data from the demand table and this is working. I take the demand ticket number and assign to a variable (tasknumber). I use that variable in another GlideRe...
Hi,I'm looking for information on GlideappCart, specifically how I can duplicate the setDeliveryAddress() function for my own custom checkout variable, and then ensure it's copied to the sc_request upon checkout.Goal:Add a custom variable to the serv...
I'm trying to setup a mail script that will deliver the Variables from a RITM while maintaining carriage returns that occur in the text/string type variables. Right now when I try to apply a ".replace" which works fine for other RITM fields, the Vari...
Hi Team, I am trying to download the attachment by impersonating as an end user, but when i click on the attachments, it doesn't download but open a new blank tab showing the sys id of the attachment. I just want to confirm is this OOB functionality ...
Last Run Date Time field not updating, when i am executing DATASOURCE through scheduled job.
Hi All, we have created a table which has below columns: 1. Table ID 2. Condition (takes values from Incident) 3. Assignment Group. Condition can be as below: 1. Caller.location.Country is ABC 2. Caller.location.Country is XYZ and so on. based on ab...
I have a requirement to reproduce the functionality of the Activity formatter in a portal we are creating. I need to make API calls to capture the audit history for changes made to the additional comments and state fields. My question is should I...
Hello, Asset Management - is there a read only role that comes out of the box? Currently on Kingston patch 5. Any ideas are welcome.
Hi, Guys. I'm new in servicenow workflow and script includes module, I'm doing an api integration wherein I would like to input the credential(api key, username, password) in javascript but I don't want my credential become viewable by other user. I ...
I have a catalog client script to validate if the input from the form already exist in the cmdb, before submitting. When i click submit, i get a alert "Database already exist", but the form still submit. I try many combination now, but no solution is...
Hi guys, need advice on the recommended method to set time zone values to users (in bulk and/or via location record time zone value). This is being asked in light of a Location.Time zone value update inadvertently causing a SN instance outage yesterd...
we are trying to do integration through the data sources to connect the oracle data base, when I defined the data source and test load 20 records , the following error is displaying MID Server reported error: java.sql.SQLException: java.sql.SQLRecove...
In the ServicePortal index page, is it possible to change the text that displays within the search box? We want to change the "how can we help" to something else inside the search box.
Hi,I need to write a Client Script that get the value from a form field that has a Price datatype and convert it into a Float Number.The field is called 'Unit_Cost' and I need to retrieve the value in order to multiply it with an other number called ...
Hello All, I know its a very basic doubt, but i am little confused, how to parse the response body and get number from that and update in my incident table field vendor_ticket. I have a After Insert Business Rule with triggers the POST to another Ser...
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