We have added a new dynamic content box in the end user portal of our SNOW instance. Once the button is clicked, a link should be opened in a new window. As per the requirement, they want SNOW to pass the current logged in user's ID also along with ...
I created an application with its respective form and workflow. I can submit the request, update it, and even look at its respective workflow. However, the form itself is missing the 'show workflow' link under the Related Links heading. I want to kno...
Hi All, I have a requirement to remove Add to Cart button from Catalog item page. For ITIL user from Service Catalog view, i have removed the button as follows: Now i want to remove it from Service Portal page: I followed below steps: o enable the ...
How can i get Task Metric table on reports Like incident_metric?
Hi Guys, I created a catalog item with 3 fields, First name, last name and User id. Based on the inputs given in First name & last name the User id field gets auto populated with the two inputs. my requirement is... if the User id field value alread...
The requirement is : On the incident form , Closure Information Tab should not show until resolved state is selected. I need to have the name of the section , not the label. In my code I wrote the label , that's why it's not working. my question is h...
Hey All, I'm trying to build an ACL structure for a scoped application, and one of my requirements is that my users should only be able to see/read records in an Inventory that are assigned to their location. My thoughts are to use an Advanced Scrip...
I have a requirement to restrict view permissions to Catalog Items based on whether or not the Item is available for the current user to request. This is working correctly in terms of whether or not the user can request the Item in the Service Portal...
I need to show a custom popup when a record producer is submitted. I have created a UI Page and added code to an onSubmit catalog client script. The popup appears onSubmit as expected, however, it closes automatically and almost immediately. Is there...
Hi guys, Is it possible to report on the most popular search terms searched for on the Service Portal? I tried using the sp_logs for this, but for the self-service portal I get only the Page view.. The reports against the "searches" tables (e.g. Kno...
Hi Community, I am facing a issue when ever I'm trying to request a incident from service portal (Incident record producers) the screen is getting Freeze when I hit submit and I'm unable to request an incident. How to overcome with this issue. Reg...
Hi Experts, I am trying to add a log activity into a scheduled script using a true/false property. When this property changes to 'true', the log activity should be enabled on that script without any impact to other users' activities(avoiding to activ...
Hi, I am trying to set glide list field value. I am trying with this below script. please help me. We have two types of group. Request and approval. If group type is approval i want set to one default value for that.
Hello,I have an email notification that fires for the event 'sc_task.assigned.to.group'. It is on the sc_task table. I have a script (below) that I want to have show the variables from the catalog item that this task is attached to (the catalog task ...
In my sys_user table language field there and user preferences records are defined but I don't know how you get user language using user preferences table?
