Auto assignment group

[Aswin Chandras1]

Hi,

If I submit an service request from CMS portal, I need that request to auto assign to particular group.

Thanks,

Aswin c

[lks]

Try Assingment Rules and it should answer your purpose.

Define an assignment rule for incidents

[Sonu8]

Also if you have specific workflow defined for the catalog item you can use the activity "Set Value" to set the assignment group on request.

[shloke04]

Hi,

There are multiple ways of achieving your requirement. Some of them are mentioned below:

1) If it is an Catalog item, having a Workflow attached make use of the Workflow Activities available like for e.g. you can use the Set Value activity or you can also define it in the Catalog Task Activity which has the Assignment Group field or can make use of Run script activity as required.

2) If it is an Record Producer, define it in the Record producer form script itself as mentioned below:

current.assignment_group = producer.variable_name;

3) You can also write an before Insert Business rule on the required table and assign it to the required group you want from there.

Hope this helps. Mark the answer as correct/helpful based on the impact.

Regards,

Shloke

[shloke04]

Hi,

If your query is Resolved, would you mind marking the answer as correct and close this thread.

Regards,

Shloke