Auto cancellation in Walkup Module if not checked-in

AKKher
Tera Contributor

yesterday

Hi Experts,

We are using the WalkUp Module and need the appointment to be auto-cancelled, if the user does not show up at the scheduled appointment time. 

Is there any feature available in ServiceNow Zurich Build?

 

Expected behavior :

  • If a user did not checked in within the scheduled appointment timeframe (for example, 15 minutes after the start time), the appointment should be automatically cancelled.

Actual behavior:

  • The appointment remains active even after the check-in period has passed.

  • Auto-cancellation does not trigger if the user fails to check in.

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1 REPLY 1

Tanushree Maiti
Kilo Patron

yesterday - last edited yesterday

Hi @AKKher 

 

Refer this Servicneow Documentation:

Configure a reservable module 

 

Configure  reservable Module: 

Cancel reservations exceeding check-in timeOption to cancel a reservation if an employee does not check in within the specified time.

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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