Auto cancellation in Walkup Module if not checked-in

[AKKher]

Hi Experts,

We are using the WalkUp Module and need the appointment to be auto-cancelled, if the user does not show up at the scheduled appointment time. 

Is there any feature available in ServiceNow Zurich Build?

Expected behavior :

• If a user did not checked in within the scheduled appointment timeframe (for example, 15 minutes after the start time), the appointment should be automatically cancelled.

Actual behavior:

• The appointment remains active even after the check-in period has passed.

• Auto-cancellation does not trigger if the user fails to check in.

[Tanushree Maiti · Accepted solution]

Hi @AKKher 

Refer this Servicneow Documentation:

Configure a reservable module 

Configure  reservable Module: 

Cancel reservations exceeding check-in time

Option to cancel a reservation if an employee does not check in within the specified time.