Auto-expand Inbound mails on Incident activity

domaners · ‎06-03-2014

Is it possible to allow Emails displayed on the Incident activity UI Formatter to be automatically expanded when an Incident is opened? As we give most of our caller updated via the email button, it would be useful for our analysts to be able to see all of the updates at a glance, rather than having to click the + sign on each item. If this could be switched on / off per user then even better! Thanks.

Andre Moreira · ‎06-03-2014

Hi Adam Domanski,

With a little of jQuery Magic you can do it:

($$("img[onclick*='ActivityFilter.activityEmailToggle']")).each(function(item){item.click()});

Here the documentation:

Attribute Contains Selector [name*="value"] | jQuery API Documentation

[]'s

Andre Moreira

View solution in original post

ewanh · ‎11-11-2015

Sorry Novice question: Where does one enter this script?

Andre Moreira · ‎11-13-2015

ewanh,

You can enter this Script using the onLoad() Scripts.

[]'s

Andre Moreira

ewanh · ‎11-20-2015

So....not working for me...

Table = Incident

Type = onLoad

Script =

function onLoad() {

//Jelly jquery script to expand HTML emails by default when opening an incident

($$("img[onclick*='ActivityFilter.activityEmailToggle']")).each(function(item){item.click();});

}

Andre Moreira · ‎11-25-2015

What is the Release of you ServiceNow instance?

ewanh · ‎12-21-2015

Sorry Andre. Was away. Fuji Patch 9. Just tested again and it isn't working for me.