Hi Team,
I'm submitting one Request form from service portal giving category and subcategory. Based on the category chosen, the Assignment group and Assign to must auto picked on Request.
I have configure after Business Rule with below script, Assignment Group is reflecting in Request on chosen category but Assigned to field showing empty.
Business Rule Script:
(function executeRule(current, previous /*null when async*/) {
var req = new GlideRecord('sc_request');
req.addQuery('sys_id', current.request);
req.query();
if (req.next()) {
req.requested_for = current.variables.u_requester;
req.u_category = current.variables.category;
req.u_subcategory = current.variables.subcategory;
// Category-based assignment logic
if (current.variables.category == 'netwok') {
gs.info("Category set to 'network'");
req.assignment_group = 'c3a9aa530f6e1640c637fb1792050e04'; // Network and Security Support Group
gs.info("assigned to 'Network and Security Support Group'");
req.assigned_to = 'eb5da2170f6e1640c637fb1792050eba'; // RIMS NW Engineer
gs.info("assigned to 'RIMS NW Engineer'");
req.u_channel = "Web Portal";
} else if (current.variables.category == 'windows') {
gs.info("Category set to 'windows'");
req.assignment_group = 'd705979d0f9092409935945f62050eb5'; //IRIMS Windows_Team
gs.info("assigned to 'IRIMS Windows_Team'");
req.assigned_to = '1be0bce44f229a00ac660f5d0210c726'; // RIMS Windows Engineer
gs.info("assigned to 'RIMS Windows Engineer'");
req.u_channel = "Web Portal";
}
// IRIMS InfraServices Assignment
else {
req.assignment_group = 'd305979d0f9092409935945f62050eb6'; // IRIMS InfraServices
req.assigned_to = '67c067df0f5d3100703337f692050eeb'; // Correct sys_id for assigned user
}
req.update();
}
})(current, previous);
Thanks & Regards
Jyoti Malhotra
