Auto-populate Recipient List in the Email Client for Incident Communication Plan

beingfluid · ‎02-18-2020

I want to auto-populate the To field in email client template for incident communication plan with the users linked in cmdb_rel_person to Configuration item in the Incident.

Please help with the script.

Vishal Ingle

Niclas · ‎03-17-2020

On the Incident Communication Plan, in Related List Contact Definition, you can add a Recipients List with Dynamic Condition (see this lab for details). As of my understanding, these are added automatically as recipients for Communication Tasks with the E-Mail channel.

If you are on instance with demo data, look at "Service Owner" recipients list as reference

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ajx · ‎06-10-2022

@Niclas : Where are you getting the value of 'commPlanSourceId' in this script?(I see your comment for it saying its the sys id of the source of the communication task) where are you passing that from?