Need to change the created date for the incident.

[Abhilasha G T]

I need to change the created date for the incident. Is it possible.

Example- INC0145485 created  2023-03-09 need to change it to 2023-03-08.

How to achieve this.

[Rahul RJ]

@Abhilasha G T You can do it using background script or fix script just need to update the sys_created_on field value.

Below is the sample code for the same

 var inc =new GlideRecord('incident');
    inc.get('sys_id','record_sys_id');
    inc.sys_created_on="Date_need_to_update";
    inc.autoSysFields(false);
    inc.setWorkflow(false); 
    inc.update();

Please mark the answer correct/helpful based on Impact.

Regards,

RJ

[SatyakiBose]

Hello @Abhilasha G T 

You can do this by:

• Exporting the XML version of the record.
• Make the required changes
• Import it back to the instance.

Take a look at the example below.

Here the created time for the company 3Com is 2005-05-24 06:44:46 AM

I exported the XML, and changed it to 26th

You will not be able to do it using a background script though.

If my response has solved your question, please mark it as a solution

[Abhilasha G T]

Hi  SatyakiBose,

I tried , but its not working.

Regards,

Abhilasha G T

[markhernand]

Tried this one and worked like magic thanks!

recommend this solution, safe and easy to do. 🙂

1. Export xml

2. open the xml on notepad or any tools you're comfortable of using and look for the "created" field and change it, don't forget to save it

3. upload the record by choosing the import xml option.

4. Lastly, verify if it is now updated