Auto populated value should overridden by manual value
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‎11-02-2023 02:48 AM - edited ‎11-02-2023 03:24 AM
Hi All,
-> We have a After insert/update Business rule to auto populate "Risk" field value based on some calculation on change form.
-> but when user manually change the risk field value, then the auto populated value should be overridden by the manual value.
How to achieve this?
Thanks,
Saranya
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‎11-02-2023 02:52 AM
risk field is on CHG then why to have after BR? it should be before BR
if your logic is to auto-populate then make that field as readonly and don't allow users to edit at first place
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎11-02-2023 02:56 AM
Hi Ankur,
We have a logic written for risk field to auto populate the value. But if user has manually change that field, that needs to be allowed. that is the requirement.
Thanks,
Saranya