Developer

Restricting Mini Email Compose in SOW Workspace

Hi Community , I am trying to bring email mini compose into RITM view in service operations workspace according to some states and specific catalogue items . For that I added the email attribute to sc_req_item Table and now for every RITM in workspa...

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Load excel file on staging table

Can we upload a large Excel file directly into a staging table without converting it into JSON?I know that ServiceNow provides the sys_import.do endpoint for this purpose, but I don't want to use a modal popup for the file upload. Is there any altern...

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Resolved! How to check in flow designer and workflow if a field is being used in it or not?

Hi,I have a requirement that there are some custom fields which I have to deactivate and eventually delete, but before doing that I need to find all the places its being used and if there are any dependencies on it. I have been able to do that by usi...

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PDI dev443121: Event Management activation failed - dependency installation access denied

Hello ServiceNow Developer Team,I am unable to complete the activation of Event Management on my Personal Developer Instance. Could you help investigate the dependency installation errors and advise on recovery?PDI informationInstance: dev443121URL: ...

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Perform AQI buttons not available on published Knowledge Article in Native UI and Knowledge Center

Hi Team,I am working with Knowledge Management and have an issue with the Article Quality Index (AQI) functionality.For a Published Knowledge Article, I am unable to find any AQI-related actions/buttons such as Perform AQI, AQI Score, Continue AQI, o...

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Vulnerability Response- Request Exception UI Action - Where to edit choice list?

I am having trouble locating the choice list to edit when the UI action REQUEST EXCEPTION is clicked on the VIT- I have inactivated the RISK ACCEPTED reason/sub-state on several VR tables to no effect on this UI Action. How/where do I remove a choic...

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PA historical collection for several years in PROD

Hi Guys,Need some advice on a PA historical collection requirement.We have a service health dashboard already live in PROD, covering incidents, cases and SLA, OLA metrics. The business wants historical trends going back to when the instance went live...

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Latest PDI Waitlist Length

I am currently waiting for the latest instance in the developer area. Can I ask how long is the waitlist and how soon can I expect to receive an instance?

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Translate a related list control label

Hello,I have translated a table label, and it displays correctly throughout the application. However, when the table is shown as a related list, the related list title does not use the translated label.Is there a way to translate the related list lab...

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Plugin Activation Failed on PDI

Has anyone else had any issues with activating plugins on their PDIs? I have been trying for multiple days. I have reset and wiped my instance, released and requested new, etc. Nothing I have done has worked. I hope this isn't just me...

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Developer Instance WaitList

I recently applied for a new instance on ServiceNow Developer, but I have been waiting for three days or on the waitlist. How many days do I need to wait to get the instance Another question is how to contact the administrator of ServiceNow, and wha...

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"Edit Metrics Weight" UI action not working on Service offering form

When I click "Edit Metrics Weight" on the Service Offering form, the modal opens without displaying any data. I checked the UI Action and found that GlideDialogWindow references a specific UI Page, but I couldn’t locate that UI Page in my instance. I...

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Need help limiting an action function's visibility for a Mobile app

I am trying to limit an action function's visibility for a custom mobile app but I keep getting stuck and I'm hoping someone can help me. In my app, I have a custom table (Table A) with these fields:StateNumberand other fields On the record screen's ...

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Comments saved to Work Notes vs Additional Comments

Hi , One of our user reported that when she added comments from service portal in her ticket, she received a notification stating comments were added to her ticket. She opened the link in the notification and checked guessing agent would have added a...

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Servers constantly changing state in CMDB from operational to non-operational and back.

We see behaviour in servers states in the CMDB where the state is constantly changing from operational to non-operational and back. We rely on this state for our automated patching so unexpected state changes is not what we want. Is anyone else in th...

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