Auto Select Incident Template based on Product
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06-12-2024 05:46 AM
Is it possible to automatically select a incident template based on which product has been selected?
So if the agent is raising an incident and selects product 1, can it automatically select template 1?
Thanks in advance
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06-12-2024 05:50 AM
@Adil N Please check this documentation https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/form-adminis... and see if it helps.