Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Auto set AWA agent availability on login in CSM Workspace

vaishali231
Kilo Sage

‎01-27-2026 01:05 AM

Hi all

Im using Advanced Work Assignment in CSM FSM Configurable Workspace and trying to auto set agent status to Available on login.

 

Is auto setting agent availability on login supported in CSM Configurable Workspace, or is manual status change the only supported option

vaishali231_0-1769504650051.png

Thankyou 

0 Helpfuls
  • 556 Views
6 REPLIES 6

vaishali231
Kilo Sage
In response to Dr Atul G- LNG

‎01-27-2026 01:58 AM

@Dr Atul G- LNG 

i wrte async business rule  after that when i check status is still offline .

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to vaishali231

‎01-27-2026 02:08 AM

sorry mate, not expert in code.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls