Auto set AWA agent availability on login in CSM Workspace

vaishali231
Giga Guru

3 hours ago

Hi all

Im using Advanced Work Assignment in CSM FSM Configurable Workspace and trying to auto set agent status to Available on login.

 

Is auto setting agent availability on login supported in CSM Configurable Workspace, or is manual status change the only supported option

vaishali231_0-1769504650051.png

Thankyou 

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6 REPLIES 6

vaishali231
Giga Guru
In response to Dr Atul G- LNG

2 hours ago

@Dr Atul G- LNG 

i wrte async business rule  after that when i check status is still offline .

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Dr Atul G- LNG
Tera Patron
In response to vaishali231

2 hours ago

sorry mate, not expert in code.

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