Auto trigger the sms and call for incident priority is high twilio

[Sharanya]

HI Team,

As we have requirement when the incident is high automated call and message is trigerred to the users ,but now when the call was picked by the user the voice itself was incorrect how can we customised without distribuing the existing workflow(As the existing workflow which it is inter linked to priority 1 scenarion base).

Thanks,

Sharanya