Autoclose property

[BharatiK]

Hi All,

After any incident gets resolved, it gets closed after 6 days. 

How this setting is made in ServiceNow?

By using system properties?

[Barath P]

Hi @BharatiK ,

ServiceNow provides an OOB BR for automatically closing incidents after they have been in the Resolved.

Navigate to Business Rules:

       Go to System Definition > Business Rules.
       Name > incident autoclose.

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Thanks & Regards,

Barath.P

[Ravi Chandra_K]

Hello @BharatiK 

Yes, it is controlled through "glide.ui.autoclose.time" system property

Please refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820#:~:text=closing%20the....

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Juhi Poddar]

Hello @BharatiK 

The number of days after which an incident is automatically closed is stored in a system property.

To configure this setting:

1. Navigate to the System Properties (sys_properties) table.
2. Search for the property "glide.ui.autoclose.time".
3. Modify its value as needed.

• This property is referenced in the "incident autoclose" business rule, which defines the auto-closure logic.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[Viraj Hudlikar]

Hello @BharatiK 

Check out this video
https://youtu.be/vb_kO5X-Asc?si=9o7jzlIdeWdIg-x2

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.