Automate change request with change tasks creation for monthly patching activities

[Arjun Reddy Yer]

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh 

As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also need to create and those change tasks need to auto assign to assignment groups that I have with 

Short Description: [assignment_group] Microsoft Patching

Description: New Microsoft patches installed

Change Template:

1. Monthly Microsoft Patching

2. Monthly PMPC Patching

Assignment Groups:

1. Supply Chain Engineering
2. Corporate Engineering
3. Digital Engineering

[Ankur Bawiskar]

@Dr Atul G- LNG 

Since there is already a CHG template which needs to be used, I didn't find any OOTB Flow Action to apply template. There are other OOTB flow actions like "Create Record", "Update Record" etc.

I found this KB which says scripting is required to apply the tempalte so I think it's not possible in flow designer

May be this can be explored in latest PDI. I don't have a Zurich instance

[Dr Atul G- LNG]

https://www.servicenow.com/community/itsm-forum/standard-change-templates-used-in-flow-designer/m-p/...

[Arjun Reddy Yer]

Hello @Dr Atul G- LNG ,

If want to use Flow Designer or the requirement can you guide me what are all the steps that need to take.

[Dr Atul G- LNG]

Hi @Arjun Reddy Yer 

https://www.servicenow.com/community/itsm-forum/standard-change-templates-used-in-flow-designer/m-p/...

[Arjun Reddy Yer]

when I tried with flow designer my change template is not visible in the search option