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Automated Test Framework (ATF) - Receiving "Cannot read properties of undefined (reading 'message')"

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cmitchell2323
Tera Contributor

‎11-25-2024 06:35 AM

Hello Everyone!

 

I am currently working on an implementation of ATF using the Incident Management application. I am attempting to create an ATF test from scratch, which involves creating a new Incident record and setting field values. There are certain reference fields that I am setting on the Incident record, which reference the [task], [kb_knowledge], and [problem] tables. When running through this test, I am getting the following error: Cannot read properties of undefined (reading 'message').

 

In order to fix this issue, I did some digging and found this ServiceNow Community post, which provides a workaround. I utilized the workaround from this post , but it did not get rid of the error. Does anyone have any suggestions on how to implement this and remove this error?

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Shaqeel
Mega Sage
In response to cmitchell2323

‎11-26-2024 03:29 AM

hi @cmitchell2323 

 

Okay..after record query you need to open that record by using Open existing record and then set the feilds.

 

you are using incorrect steps.

Just like this one.

Shaqeel_0-1732620563572.png

 

 

Regards

Shaqeel


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Regards

Shaqeel

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Shaqeel
Mega Sage
In response to cmitchell2323

‎11-27-2024 02:02 AM

Hi @cmitchell2323 

 

Glad it helped.  🙂

Kindly mark helpful, it is my personal growth.

 

Regard

Shql


***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

***********************************************************************************************************************





Regards

Shaqeel
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