Automatic session end when chat is inactive for 5 mins in connect chat

[poojitha bn]

Hi Team,

I want to end the session automatically if chat is inactive for 5min.

I found 2 properties in docs

• connect.support.idle.count_down: integer-300
• connect.support.idle.delay: integer-300

but seems like not working. session are not ending even after 5 min.

Also I wanted to log a message when chat is closed and display who is closed the chat.

Please help me to achieve this.

thanks,

Poojitha B Nagaraj

[Jeff Currier]

I set the properties in:  Connect -> Support Administration -> Properties 

But I think this is the same as going to sys properties and setting it here.

You are testing with different users in different browsers, right?

[poojitha bn]

Yes, as agent in one browser and end user in one browser.

[Jeff Currier · Accepted solution]

Humm.  Not sure what is different.  I did log out and log in both sessions after saving the property changes. For what it is worth, my end user was using Chrome and my Support user was using Firefox.