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Automatically Add Private Tasks To Visual Task Board

jameshamptontp
Kilo Contributor

I need to automatically add certain records in the system into the Private Task Table so they show up on predefined Visual Task Boards.   An example would be adding a Private Task to a certain dashboard for all P1 Incidents.  

I've tried using a business rule to add the task to the Private Task table, and this works but the task does not show on the visual dashboard.   Are there other tables that I need to add the task to, or is there a coddles configuration that would help with what I am trying to do?

2 REPLIES 2

Erich Zirnhelt
ServiceNow Employee

Unless the VTB is freeform, I'd expect the new task to automatically appear. Are your predefined boards freeform (vs guided or flexible)?


It is a guided board, but the task being added to it are coming from a record producer that is adding the Private Task.   I think I need to write a business rule to also add a record to the vtb_card table as well.