Automatically Attach CIs of Child Incidents as Affected

[Priya2420]

How do we attach  the Configuration Item that from a Child Incident to the "Affected CI" section of the workbench?

[Dr Atul G- LNG]

Hi @Priya2420 

I am not 100%get, you want to attach Child Incident CI to parent CI as affected? 

[Priya2420]

Hello Atul,

The requirement is whenever we open the Affected CI, the filter it is showing in the screenshot is (Task is " parent incident or major incident") , instead, we need the default filter as (Task is "child incidents") dynamically.

Instead of Major Incident CI ,we want it to be child CI in Affected CI.

So for this requirement ,should we have to write a script?

[Dr Atul G- LNG · Accepted solution]

Hi @Priya2420 

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-forms/task/t_CreateA...

https://www.servicenow.com/community/developer-forum/how-to-add-a-default-filter-in-a-related-list/m...