Automatically generate a problem from priority 1 incident

[cjhampton]

All,

I need to generate a Problem Record when an incident is classified as a priority 1.   I've tried using a client script to call the oob create problem ui action, but I would like this to happen in the background.   Anybody have a script that does this?

[cjhampton]

First, let me just say thanks to all of you for your responses.

I've executed the business rule and it works great.   However, I don't see the linkage between the incident I am generating the problem from.   Is there something else I need to do here to build the linkages?

[Deepak Ingale1]

Could you please share screenshot where you are expecting to see problem record of incident form.

It should be available   incident form.

[Pradeep Sharma]

Hi Curtis,

OOB there is a UI action "create problem" which creates a problem ticket and relates to the incident. You can have a look on it and modify your code accordingly. Just replace the instance name with yours in the below link.

https://YOURINSTANCENAME.service-now.com/sys_ui_action.do?sys_id=2f43c471c0a8006400a07440e49924c2&sy...

[Deepak Ingale1]

I tried the code in demo instance https://demo005.service-now.com/login.do and it worked perfect for me.

Problem record got linked to incident automatically.

[Dedeepya Reddy]

i have the same problem. Unable to see the linkage of the problem in the inicident . Did you find the way to rectify this