Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Automatically work note when Task state'e changed

MARISA INACIO1
Tera Contributor

‎04-18-2024 04:21 AM

Hello, everyone,

 

When I change the status of a task to "Closed Complete" it automatically outputs a work note that is in Activities as shown in the image.

 

MARISAINACIO1_0-1713439247170.png

 

 

At the moment we have a BUG because it's duplicating.
I would like to know where this automatic work note is defined in the system so that I can analyze it.

 

Thanks in advance

Marisa

0 Helpfuls
  • 259 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-18-2024 04:36 AM

Hi @MARISA INACIO1 

 

I tested this in my PDI and it is not bug for me, Please check is any BR running which has been modified by you / team and there update command is there.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls